FAQs

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately.

If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team (nico@boodun.com) within two days of receipt and let us know.

We will work with you to correct the order as quickly as possible so that you can show off your #boodun

在我们的网站上购物总是安全可靠的！

You shall expect to receive an order confirmation email right after the order is placed. The email contains your order number, order item description(s), item quantity(s),

and shipping information. Check your email spam box if you didn’t receive this email. Please make sure boodun.com is on your email white list for future communication.

Please double check all the order information. In case wrong information was enter, please contact us at nico@boodun.com ASAP.

Quality issue: If you receive a damaged item, please provide us a couple of pictures for reference. Please send the pictures to nico@boodun.com We reply emails daily there.

We will arrange an replacement to you once we confirm it is quality problem.

If you could fix it by yourself, then we will issue a E-Gift Card for use on a future purchase. E-Gift Cards never expire!

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been shipped.

We accept paypal, credit and debit card. We also take PayPal, Amazon and store credit via boodun E-Gift Cards.

Our store issued Gift Cards are currently exclusive to our stores, and are unable to be used online. Similarly, our E-Gift Cards are exclusive to online purchases.

在我们的网站上购物总是安全可靠的！

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately.

If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team (nico@boodun.com) within two days of receipt and let us know.

We will work with you to correct the order as quickly as possible so that you can show off your #boodun

Boodun products are based on Asia size. EU/US size is not accurate to the real EU/US size. Different design use different material, stretchy different.

Boodun is happy to help you pick the best fitting size if you could provide us your measurement of chest, waist, hip, height, weight with the item picture/link. Jiust send the above information to our service team at nico@boodun.com

Our service team reply email daily, your issue will be solved very soon!

在我们的网站上购物总是安全可靠的！

Please send us a couple of pictures to nico@boodun.com for our reference. boodun will send you an replacement once we confirm that is our quality issue.If you could fix it by yourself, we will issue you store credit via E-Gift Card and you can repurchase the item if desired.

Quality issue: If you receive a damaged item, please provide us a couple of pictures for reference. Please send the pictures to nico@boodun.com We reply emails daily there.

We will arrange an replacement to you once we confirm it is quality problem.

If you could fix it by yourself, then we will issue a E-Gift Card for use on a future purchase. E-Gift Cards never expire!

在我们的网站上购物总是安全可靠的！

You will receive a shipping confirmation email when package be shipped out. In your shipping confirmation email, you’ll receive a tracking number and tracking websites .Depending on the shipping method selected, you can visit the express company websites to enter the tracking number. From there, you can monitor your package’s progress until it’s delivered to your door.